Transparency Statement

At Saathiya, we believe that trust is the foundation of meaningful connections. This Transparency Statement outlines how we operate, make decisions, and handle your data — so you always know where you stand.

We are committed to being open about our practices, our AI-driven matching technology, and how we maintain a safe and respectful environment for all users.

Saathiya uses proprietary AI algorithms that analyse compatibility across multiple dimensions — personality traits, lifestyle preferences, values, career alignment, and relationship goals.

Our compatibility scores are generated based on the information you provide in your profile and preferences. They serve as a recommendation tool, not a guarantee of relationship success.

We regularly audit our algorithms to ensure they are fair, unbiased, and do not discriminate based on race, caste, religion, or any other protected characteristic.

Users can always override algorithmic suggestions and discover profiles independently through our search and browse features.

We offer multiple levels of verification — Government ID, Income, and Company verification — to help users establish authenticity.

Verification badges indicate that a user has submitted valid documentation reviewed by our team. However, verification does not guarantee the character or intentions of a user.

We use secure, encrypted channels for document submission. Verification documents are reviewed and then stored in accordance with applicable data protection laws.

Saathiya employs a combination of automated systems and human reviewers to moderate content on the platform.

All profile photos and bio content are screened to ensure compliance with our Community Guidelines.

Reports from users are reviewed promptly. We take action ranging from warnings to permanent bans depending on the severity of the violation.

We collect only the data necessary to provide and improve our services. Details are outlined in our Privacy & Cookie Policy.

Personal data is retained for as long as your account is active. When you delete your account, your data is removed from active systems within 30 days and from backups within 90 days.

We do not sell personal data to third parties. Aggregated, anonymized data may be used for research and platform improvement.

Saathiya generates revenue through subscription plans (Free, Premium, and Elite tiers) and optional premium features.

We do not display advertisements within the app or sell user data for advertising purposes.

Our matching algorithm is not influenced by a user's subscription tier — all users receive authentic, data-driven match suggestions.

We maintain a dedicated Trust & Safety team available to handle reports, disputes, and safety concerns.

Saathiya complies with all applicable Indian laws, including the Information Technology Act, 2000 and its amendments.

We publish periodic safety reports and continuously invest in technologies and processes that protect our users.

We welcome feedback on our transparency practices. If you have questions, concerns, or suggestions, please reach out to us.